FAQ

Frequently Asked Questions / Shipping / Exchange Policy
~ When will the item I like be back in stock?
It is rare that an item will resurface once it is sold out. All of the items listed in the Girlz Rock store are ready to ship at the time of purchase.
~ Why don't I see my size?
If you wear a Small through a 4X and you don't see your size while scrolling the store, it means that your size is sold out for that particular item. We sell out the fastest. If you wear anything other than Small through 4X, the Girlz Rock store does not carry your size at this time but since we are always looking to expand, please do not hesitate to go to the contact us section and let us know what size you are looking for, we will consider adding it in the future and notifying you of any services that may be available for you.
~ Where are the sizes?
Most of our clothing is made with very stretchy materials. Order based on your t-shirt size.
~ Shipping
Once you have submitted your order, Processing Time is normally 3-7 business days from the date your order is placed.
Tracking will be sent via email at the time that the order is shipped.
For overnight shipping requests, please send us an email via the Contact Us section. Overnight shipping is generally $25.00
**HOLIDAY TIMES MAY VARY**
The rates may vary for international orders depending on where you live, certain countries add tarriffs after the package has been accepted there. 
Please contact us for international shipping.
~ Returns / Exchanges
Yes. But only exchanges. as we do not accept returns.

WE DO NOT ACCEPT EXCHANGES ON SALE ITEMS or items purchased during a sale.

WE DO NOT ACCEPT EXCHANGES ON UNDERGARMENTS, SWIM OR THONG BODYSUITS

YOU MUST BE APPROVED FOR AN EXCHANGE BEFORE SENDING BACK YOUR PURCHASE OR THE ITEMS WILL BE SENT BACK TO YOU

EXCHANGES TAKE 3 WEEKS TO PROCESS. CUSTOMER PAYS FOR ALL SHIPPING FEES (RETURNS AND BACK TO THE CUSTOMER)

ONE EXCHANGE PER PURCHASE

Notice of exchanges must be done within five days of customer receiving merchandise. Once shipped, we do not accept returns. If we receive no notice, the item will be returned back to you

If you want to exchange your previously purchased item and it is damaged, we will gladly exchange the product for something else on our website that is of equal or greater value. Please let us know immediately of any damages to the product.

If you are wanting to exchange your purchased item, your new selection must be equal or greater value of your original purchase. We do not honor refunds for exchanges. We do not exchange for brand new arrivals.

We require a tracking number on merchandise that is sent back to us and these items must be returned in the same condition that it was received.

WHEN YOU'RE PURCHASING DURING A SALE

Please be sure that all information is correct on your order before checking out.

Please be sure that you have chosen the correct size of the item you would like to purchase.
If you cancel your order, you will be charged a $10 restocking fee.
Please enter the promotional code that you would like to use BEFORE completing your order. This cannot be altered once the order is placed.
Please read all Holiday information listed on the site before you purchase.
There are no exchanges/returns on sale or promotional items.
~ Any other questions?
Send us an email thegirlzrockclub@gmail.com